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Privacy Policy

Last updated 19th June, 2023

Ginkgo Craft Studio is committed to protecting your personal information and your right to privacy. This privacy policy describes how we collect, use and protect any personal information provided by you. By visiting this website, you are accepting the practices described in this Privacy Policy.

Table of Contents

  1. What information is collected?

  2. How is this information used?

  3. Is this information shared with anyone else?

  4. Privacy Protection for Minors

  5. Policy Changes

  6. Contact


  1. What information is collected?

  • Personal Information provided by you.

    This includes names, phone numbers, email addresses, mailing addresses, usernames, contact preferences, contact or authentication data, billing addresses, passwords and other similar information.

  • Log Files.

    The information in log files includes internet protocol (IP) addresses and information about your activity in the website. This information is not linked to any information that can be used to personally identify an individual.

  • Payment Data.

    All credit card information provided by you is encrypted, only you can edit/ view it and Ginkgo Craft Studio does not have access to the same. Our current payment provider is Square Payments.  You may find their privacy notice link(s) here; with more information on their data encryption at;

  • Social media login data.

    If you choose to register using your existing social media account details like your Facebook or Google account, Ginkgo Craft Studio will receive the profile information that you choose to make public on such social media platform. This information is only used for the purposes that are described in this privacy policy. Please note, we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.

  • Cookies & Web Beacons.

    We may use cookies and web beacons to access or store information about visitor preferences and record user-specific information like source of traffic, pages visited and time spent on the website.

  2.  How is this information used?

Any personal information collected via our website is used for a variety of business purposes described below. Your personal information for these purposes is processed in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.


  • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (Facebook or Google), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

  • Request feedback. We may use your information to request feedback and to contact you about your use of our website.

  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

  • To protect our services. We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).

  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website.

  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

  • To send you marketing and promotional communications. Ginkgo Craft Studio may use the personal information you send us, for our marketing purposes, if this is in accordance with your marketing preferences.

  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.


  3.  Is this information shared with anyone else?

Our website is hosted through which implements a variety of security measures to maintain the safety of your personal information. You can find more information about their privacy policy here: 


We also use Canada Post as our only delivery service and will provide them with required information for completion of said delivery/ shipping. This includes your name and shipping address. You can find more information about their privacy policy here:


We do not sell or share your personal information with anyone else. We may process or share your data that we hold for the following legal basis:

  • Consent: we may process your data if you have given us specific consent to use your personal information for a specific purpose (e.g. giveaways, prize draws, shipping etc.).

  • Performance of a contract: where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract (e.g. shipping via Canada Post).

  • Legal obligations: we may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital interests: we may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

  4.  Privacy Protection for Minors.

Ginkgo Craft Studio does not knowingly collect personably identifiable information of children under 16 years of age. By using the website, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 16, please contact us at or through the Contact form.


  5.  Policy Changes

The policies posted under might be updated from time to time. The newest version will be indicated by an updated “revised” date and the updated version will be effective as soon as soon as it is accessible. If there are material changes to this privacy notice, you might be notified through a direct notification or through prominently posting a notice of such changes.


  6.  Contact Information

If you have questions or comments about this policy, please feel free to contact us through email at or through the Contact form.

1. Info Collect
2. Info Use
3. Info Share
4. Minor Policy
5. Policy Changes
6. Contact
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